Support and FAQ

Your entries are stored on your phone, so they move only if you have a backup. Two ways:

1. With the cloud backup: on the old phone, turn on the backup and write down the recovery code. On the new phone, install Valiro, choose “Restore” and enter the code.
2. With a file: on the old phone, export a backup file, move it to the new phone (for example through the share sheet or cloud storage you use) and open it in the app.

Data in Apple Health or Health Connect is restored through the system’s own phone-transfer tools.

When you turn on the backup, the app shows a code made of letters and digits. Install the app on the new device, choose “Restore” and type the code. Capital letters, spaces and dashes do not matter. The encrypted backup is downloaded and opened on your device with a key derived from the code.

We cannot recover a lost code. If you lose it, the backup cannot be opened. Keep it somewhere safe, such as a password manager or printed paper.

Subscriptions are managed by Apple or Google, not by us and not inside the app. Deleting the app does not cancel them. Cancel at least 24 hours before the renewal date.

• iPhone / iPad: Settings → your name → Subscriptions → Valiro → Cancel. Official Apple instructions.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Valiro → Cancel subscription. Official Google instructions.

Premium stays active until the end of the period you paid for. For refunds, ask Apple or Google; we cannot refund payments ourselves.

Data on your phone: use “Delete all data” in the app settings or uninstall the app.

Cloud backup and account: delete it in the app, or on our delete page with your recovery code. Deletion is immediate and permanent.

Apple Health / Health Connect: managed in those apps.

More in the Privacy Policy.

In the app, open the settings and choose the import from Apple Health (iOS) or Health Connect (Android). The system asks which data types the app may read; allow only what you want. Imported records show in your log and reports, are never uploaded to the cloud backup and are not used for anything else. You can withdraw the permission in system settings at any time.

Because that would not be reliable. Valiro only records values you type in or import from your health app or your device’s own app. See Medical disclaimer.

Open the purchase screen and choose “Restore purchases”. Make sure you are signed in to the same Apple or Google account that bought it. Purchases do not move between iOS and Android. If it still does not work, write to us from the e-mail address of your store receipt and include the order number.